Recognized for Achievement in Customer Excellence “Voice of the Customer”
Northlake, IL September 4, 2018 – Empire Today has been recognized by Confirmit for Achievement in Customer Excellence (ACE) with the 2018 “Voice of the Customer” award. Empire was honored for their rigorous customer experience best practices and their outstanding performance as measured by those practices, delivering a world-class customer experience.
The Confirmit ACE Awards recognizes companies who have developed a strategic approach to listening to customers and are using that ‘voice’ to drive change. Programs that capture the “Voice of the Customer” at key moments of the customer lifecycle catch the judges’ eyes, but what they are really looking for is programs that have delivered true value into their organizations.
“Empire Today is thrilled to receive its first ACE Award,” noted Keith Weinberger, CEO at Empire Today. “Every function of our organization depends on valuable feedback from our customers to help us accomplish our mission to make getting beautiful new floors easy. The ‘Voice of the Customer’ Award indicates we are well on our way to becoming America’s first choice for installed flooring.”
About Empire Today
Empire Today, also known as Empire Carpet, makes getting beautiful new carpet and flooring easy. Empire Today has helped over 2 million satisfied customers find quality carpet, laminate, hardwood, vinyl, tile, and blinds & shades and receive professional installation. Empire provides award-winning customer service before, during, and after flooring installation. And we’ve been doing it for over 55 years. Schedule a FREE In-Home Estimate at EmpireToday.com.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit confirmit.com/ace-awards.