Empire Today Wins the 2009 Atlanta BBB Torch Award


Installed Home Furnishings and Home Improvements Leader Captures the Organization’s Top Honor and Wins Recognition for Marketplace Ethics

Northlake, Ill.—April 27, 2009— Empire Today®, LLC, a national leader in the installed home furnishings and home improvements industry, was awarded the 2009 Atlanta Better Business Bureau (BBB) Torch Award for Customer Service.  The honor was announced and presented at a recent Atlanta BBB Torch Awards luncheon. The BBB honors companies that exemplify ethical business practices.  

In addition to winning the Atlanta BBB Torch Award for Customer Service, Empire® took home honorable mention honors in the Marketplace Ethics category.  Awards were presented in three categories:  Customer Service, Marketplace Ethics and Community Service.  Finalists were evaluated by an independent panel of prestigious judges from the local business and academic community.  

“The company is honored to receive this award from the Atlanta BBB, one of the country’s most well-respected consumer advocacy groups,” said Steve Silvers, senior vice president for Empire.  “Our customers are the foundation of our business, and the BBB continues to serve as a strong resource in helping consumers better understand Empire’s overall commitment to world-class customer service.”  

Empire was evaluated for the Atlanta BBB Torch Award for Customer Service using several benchmarks.  The company’s commitment to elevating customer service policies, training programs, and customer feedback were instrumental factors.  For the Marketplace Ethics recognition, the Atlanta BBB reviewed business and management practices, marketplace ethics, business integrity and ethical practices.   

More information about the BBB Torch Awards can be found at atlanta.bbb.org.