Empire Service Plan shield

Protect Your Purchase

Accidents Can Happen
Rest easy that your floors are protected


Empire's Service Plan covers damage above and beyond warranties, such as:

scratched flooring image Scratches, Dents,
Dings & Gouges
stained flooring image Stains
warped flooring image Warping
from a spill
snagged carpet image Snags and
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Cleaning Benefit (based on your purchase)

Hard surface cleaning kits with microfiber mop and specially-formulated cleaning solution provided annually, beginning in year two – or a $100 credit towards professional carpet cleaning in years two and four. DETAILS

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Product Replacement

In some cases, if damage is beyond repair, replacement may be covered.


No Service Fee

per claim


5 Years of Coverage

from service date


Comprehensive Coverage

including products and labor


24/7 Customer Service

by Empire Today® customer service team

COMPREHENSIVE COVERAGE for Carpet and Flooring

Type of Damage from Incident
or Accident Covered
Carpet Laminate Hardwood Vinyl Plank Luxury
Vinyl Tile
Re-stretch (1 per term)  check          
Ripples, buckling, bubbling     check        
Doorway, transition issues   check   check   check   check   check   check
Buckling, warping (from an accident)     check   check   check   check  
Joint gaps       check      
Scratches, dents, dings, gouges
(from an accident)
    check   check   check   check   check
Snag, unraveling causing a gap greater than
1 inch and exposes the base of the carpet
Grout cracking causing the tiles to be loose
or become unattached to surrounding tiles
          check   check
Tile cracking (from an accident)           check   check
Wood cracking (from an accident)       check      
Rips, tears (from an accident)   check   check     check   check  
Stains (from an accident)   check   check   check      

Frequently Asked Questions

Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product.

Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile and ceramic tile.

The Empire Service Plan begins on the date of installation.

5 years from the date of installation.

The maximum coverage amount is the original purchase price shown on your contract.

You can call Empire Today at 866-874-0054 at any time, 24/7/365.

Yes, the plan is transferable should you sell your home.

For carpet, you receive a $100 credit toward the cost of one carpet cleaning in year two and one carpet cleaning in year four. Simply call the Empire Service Plan line at 866-874-0054 in years two and four to initiate your carpet cleaning benefit claim. As long as you use a CRI approved, professional carpet cleaner and provide receipt of the completed service, we will issue you a reimbursement of $100. For hard surfaces, we will provide a cleaning kit with a microfiber mop and specially formulated cleaning solution upon request annually beginning in year two.

Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.

You receive one per contract term.

Coverage can be added up to five days after the installation is completed. Call 866-874-0054 for details.