PROTECT YOUR FLOORING

Accidents Can Happen
Rest easy knowing your flooring is protected from accidental damage

Empire Service Plan shield

Empire's Service Plan covers damage above and beyond warranties, such as:

Scratches, Dents and More Scratches, Dents,
& More
Stains Stains
Buckling or Warping Buckling or Warping
Snags or Unraveling Snags or
Unraveling

Cleaning Benefit (based on your purchase)

Cleaning benefits and kits are available throughout your coverage term. DETAILS

Product Replacement

In some cases, if damage is beyond repair, your flooring may be replaced.

check 5 Years of Coverage

check $0 Deductible

check Friendly Customer Service

COMPREHENSIVE COVERAGE* for Carpet and Flooring

Type of Damage Carpet Laminate Hardwood Luxury Vinyl Plank Luxury Vinyl Tile Ceramic Tile
Doorway/transition issues check check check check check check
Accidental rips or tears check check check check
Accidental scratches, dents,
dings, or gouges
check check check check check
Accidental buckling
or warping
check check check check
Accidental stains check check check
Accidental cracks check check check
Snag/unraveling causing a
gap greater than 1" exposing
the base of the carpet
check
Ripples, buckling,
or bubbles
check
Joint gaps check
Loose/unattached tile caused
by grout cracking/crackling
check check
Re-stretching
(one per contract term)
check
*Benefits summaries for illustrative purposes only.

Frequently Asked Questions

Carpet, laminate, hardwood, luxury vinyl plank, luxury vinyl tile, and ceramic tile.

Coverage lasts for 5 years from the date the installation is complete.

Your plan includes accidental damage protection not covered by the limited manufacturer's warranty.

Coverage can be added up to 30 days after the installation is completed. Call 866-874-0054 from 8:30 am to 8:00 pm ET Monday-Friday, and from 9:00 am to 5:30 pm ET on Saturday for details.

You will never be charged a deductible or fees after the purchase of your plan.

The maximum coverage amount is the purchase price you paid for your flooring.

Customers must file a claim within 15 days of the incident or noticing the stain or damage. Call 866-874-0054 to file a claim. After approval, Empire Today will call you to schedule your repair service.

The plan is transferable to a new owner should you sell your home.

  • Carpet Cleaning: Carpet cleaning credit of $100 in year two and $100 in year four upon claim request.
  • Hard Surface Floor Cleaning Kit: Cleaning kit with microfiber mop and specially-formulated cleaning solution provided annually upon claim request beginning in year two.

You receive one re-stretch per contract term.