Empire's Service Plan covers damage above and beyond warranties, such as:
Dings & Gouges
from a spill
Cleaning Benefit (based on your purchase)
Hard surface cleaning kits with microfiber mop and specially-formulated cleaning solution provided annually, beginning in year two – or a $100 credit towards professional carpet cleaning in years two and four. DETAILS
In some cases, if damage is beyond repair, replacement may be covered.
No Service Fee
5 Years of Coverage
from service date
including products and labor
24/7 Customer Service
by Empire Today® customer service team
COMPREHENSIVE COVERAGE for Carpet and Flooring
|Type of Damage from Incident
or Accident Covered
|Re-stretch (1 per term)|
|Ripples, buckling, bubbling|
|Doorway, transition issues|
|Buckling, warping (from an accident)|
|Scratches, dents, dings, gouges
(from an accident)
|Snag, unraveling causing a gap greater than
1 inch and exposes the base of the carpet
|Grout cracking causing the tiles to be loose
or become unattached to surrounding tiles
|Tile cracking (from an accident)|
|Wood cracking (from an accident)|
|Rips, tears (from an accident)|
|Stains (from an accident)|
Frequently Asked Questions
Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product.
Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile and ceramic tile.
The Empire Service Plan begins on the date of installation.
5 years from the date of installation.
The maximum coverage amount is the original purchase price shown on your contract.
You can call Empire Today at 866-874-0054 at any time, 24/7/365.
Yes, the plan is transferable should you sell your home.
For carpet, you receive up to $100 toward the cost of one carpet cleaning in year two and one carpet cleaning in year four. We will coordinate an appointment with an approved service provider. Any cost over $100 will be your responsibility. For hard surfaces, we will provide a manufacturer cleaning solution to you upon request annually beginning in year 2.
Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.
You receive one per contract term.
Coverage can be added up to five days after the installation is completed. Call 866-874-0054 for details.