Protect Your Purchase

Accidents Can Happen
Rest easy that your floors are protected


Empire's Service Plan covers damage above and beyond warranties, such as:

Scratches, Dents,
Dings & Gouges
from a spill
Snags and

Cleaning Benefit (based on your purchase)

Hard surface cleaning kits with microfiber mop and specially formulated cleaning solution to match your floor provided annually beginning in Year 2. Or $200 credit towards professional carpet cleaning. DETAILS

Product Replacement

In some cases, if damage is beyond repair, replacement may be covered.

No Service Fee

per claim

5 Years of Coverage

from service date

Comprehensive Coverage

including products and labor

24/7 Customer Service

by Empire Today® customer service team

COMPREHENSIVE COVERAGE for Carpet, Flooring, and Window Treatments

Type of Damage from Incident
or Accident Covered
Carpet Laminate Hardwood Vinyl Plank Luxury
Vinyl Tile
Re-stretch (1 per term)  check            
Ripples, buckling, bubbling     check          
Doorway, transition issues   check   check   check   check   check   check  
Buckling, warping (from an accident)     check   check   check   check    
Joint gaps       check        
Scratches, dents, dings, gouges
(from an accident)
    check   check   check   check   check  
Snag, unraveling causing a gap greater than
1 inch and exposes the base of the carpet
Grout cracking causing the tiles to be loose
or become unattached to surrounding tiles
          check   check  
Tile cracking (from an accident)           check   check  
Wood cracking (from an accident)       check        
Rips, tears (from an accident)   check   check     check   check     check
Stains (from an accident)   check   check   check         check
Broken clips, cords, cornices, remotes, slats, strings,
tension rods, traversing tracks, and valances
Burns and heat marks less than one inch, except from fire               check
Checking, cracking, bubbling, peeling of the finish               check
Malfunction or breakage of mechanisms for
cordless lift, motorized chains, ropes, power
tension feeds, and tilting

Frequently Asked Questions

Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product.

Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile, ceramic tile, and window treatments.

The Empire Service Plan begins on the date of installation.

5 years from the date of installation.

The maximum coverage amount is the original purchase price shown on your contract.

You can call Empire Today at 866-874-0054 at any time, 24/7/365.

Yes, the plan is transferable should you sell your home.

For carpet, you receive up to $100 toward the cost of one carpet cleaning in year two and one carpet cleaning in year four. We will coordinate an appointment with an approved service provider. Any cost over $100 will be your responsibility. For hard surfaces, we will provide a manufacturer cleaning solution to you upon request annually beginning in year 2.

Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.

You receive one per contract term.

Coverage can be added up to five days after the installation is completed. Call 866-874-0054 for details.