Empire's Service Plan covers damage above and beyond warranties, such as:

Dings & Gouges


from a spill

Unraveling
Cleaning Benefit (based on your purchase)
Two hard surface cleaning kits with microfiber mop and specially-formulated cleaning solution to match your floors or $200 credit towards professional carpet cleaning. DETAILS
Product Replacement
In some cases, if damage is beyond repair, replacement may be covered.
|
No Service Feeper claim |
|
3 Years of Coveragefrom service date |
|
Comprehensive Coverageincluding products and labor |
|
24/7 Customer Serviceby Empire Today® customer service team |
COMPREHENSIVE COVERAGE for Carpet, Flooring, and Window Treatments
Type of Damage from Incident or Accident Covered |
Carpet | Laminate | Hardwood | Vinyl Plank | Luxury Vinyl Tile |
Ceramic Tile |
Window Treatments |
---|---|---|---|---|---|---|---|
Re-stretch (1 per term) | |
||||||
Ripples, buckling, bubbling | |
||||||
Doorway, transition issues | |
|
|
|
|
|
|
Buckling, warping (from an accident) | |
|
|
|
|||
Joint gaps | |
||||||
Scratches, dents, dings, gouges (from an accident) |
|
|
|
|
|
||
Snag, unraveling causing a gap greater than 1 inch and exposes the base of the carpet |
|
||||||
Grout cracking causing the tiles to be loose or become unattached to surrounding tiles |
|
|
|||||
Tile cracking (from an accident) | |
|
|||||
Wood cracking (from an accident) | |
||||||
Rips, tears (from an accident) | |
|
|
|
|
||
Stains (from an accident) | |
|
|
|
|||
Broken clips, cords, cornices, remotes, slats, strings, tension rods, traversing tracks, and valances |
|
||||||
Burns and heat marks less than one inch, except from fire | |
||||||
Checking, cracking, bubbling, peeling of the finish | |
||||||
Malfunction or breakage of mechanisms for cordless lift, motorized chains, ropes, power tension feeds, and tilting |
|
Frequently Asked Questions
Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product.
Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile, ceramic tile, and window treatments.
The Empire Service Plan begins on the date of installation.
3 years from the date of installation.
The maximum coverage amount is the original purchase price shown on your contract.
You can call Empire Today at 866-874-0054 at any time, 24/7/365.
Yes, the plan is transferable should you sell your home.
For carpet, you receive up to $100 toward the cost of one carpet cleaning in year two and one carpet cleaning in year three. We will coordinate an appointment with an approved service provider. Any cost over $100 will be your responsibility. For hard surfaces, we will provide a manufacturer cleaning solution to you upon request one time in year two and one time in year three.
Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.
You receive one per contract term.
Coverage can be added up to five days after the installation is completed. Call 866-874-0054 for details.