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Customer Service Specialist

Charlotte, NC

About the role

Our Customer Service department works closely with Empire Today’s customers before, during, and after the purchase of a product and/or service. This ensures our customers are receiving the best service and support when choosing Empire Today to assist them in their flooring and window treatment needs.

What You'll Do

The Customer Service Specialist is the primary point of contact for all escalated customer issues, staff, and administrative concerns. They review, monitor, and track Service Requests reports for assignment and resolution on a daily and weekly basis. By assisting the Customer Service Manager with oversight of staff and day-to-day activities, they are able to assure urgent request are handled promptly. They also track and update NSS/NPS and report the findings to the appropriate personnel and assist in the training activities to improve Customer Service Scores.

What You'll Need

  • Associate or Bachelor’s Degree, preferred.
  • Minimum of 4 years customer service experience, preferred.
  • Minimum of 3 years supervisory experience, preferred.
  • Excellent communication skills both verbal and written.
  • Training skills/experience.
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What We Offer

Health Insurance
401(k) Plan
Paid Time Off & Holiday Pay
Wellness Program
Learning & Development
Benefits in detail
Your Career @ Empire
Here, you’re in control of your future – we reward hard work, fast thinking and allow you to have a real impact on the company with your great ideas.
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