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Find answers to the most Frequently Asked Questions (FAQs) on a wide variety of our carpet, hardwood flooring, laminate, tile, vinyl flooring and more. Plus, learn about the services Empire provides, like our shop at home convenience and professional flooring installation. If you can’t find the answers to your questions here, please feel free to contact our Customer Service Team. We are able to answer your questions or address any concerns you may have.

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If you already have Empire carpet in your home, learn how to clean your carpet, remove carpet stains and more. Or, if you’re shopping for carpet, find answers to questions about our professional carpet installation, name-brand products and more.


Get answers to your questions about our special financing options. If you are an existing customer, find contact information about your account.

General Questions

When shopping for carpet and flooring, we know there are a lot of options and you may have general questions about flooring and shop-at-home services from Empire Today. Find out how Empire stands out among other home improvement retailers. Get answers to your questions about our products, warranties, installation and more.


Find answers to all of your questions about hardwood floors. From how Empire does its professional flooring installation to how to clean your floors, you’ll find answers to your questions here.

In-Home Estimates

There are many advantages to shopping at home when considering a flooring purchase. Our sales representatives will talk with you about your needs, make recommendations, observe potential problem areas and expertly measure for an overall seamless experience. Find out more about what happens during an in-home consultation.


You’ve decided to purchase new flooring for your home. With so many installation factors to consider – time, preparation, product knowledge and perhaps most importantly - the end result, be sure to use a professional. Learn more about professional installation services from Empire.


Laminate flooring has been gaining in popularity as a great alternative to traditional hardwood. Get more information on these stylish options that look and feel like real wood or ceramic flooring.


With its durability and ease of maintenance, Tile flooring is an excellent alternative to hardwood and carpet. Tile flooring has the cool beauty and surface feel of natural stone without the cost. Find out more about tile flooring.


With the look of wood or stone at budget-friendly prices, Vinyl flooring is more stylish and affordable than ever. Find answers to questions about how vinyl flooring is installed and cleaned, or learn about new Luxury Vinyl Tile.

Window Treatments

Window treatments are an important part of any home and the type of treatment often times can add the finishing touch to a room. Learn more about our window shades and professional installation. We’ll answer your Frequently Asked Questions (FAQs) and help you learn more about our window treatments.

Product Care

Proper cleaning and maintenance will keep your Carpet, Flooring and Window Treatments looking beautiful for years to come. Read our cleaning and preventative maintenance tips. Learn More

Contact Us

Our Customer Service team is able to answer your questions or address any concerns you may have Learn More


Empire stands behind its products and service with some of the best warranties in the industry. Find information on installation and product warranties. Learn More

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Financing Available subject to credit approval. see financing details.
Financing Available subject to credit approval. see financing details.