To help your installation go smoothly, please review the following information:
Appointments may start anytime between 8 a.m. and 6 p.m. on your scheduled appointment date. Your installer will call you the day of the appointment to provide an estimated arrival time.
Payments must be available prior to the start of installation. We accept cash, Visa, MasterCard, American Express, Discover, money orders, cashier's checks, and/or personal checks.
HAVE AN ADULT PRESENT
An adult 18 years or older must be present during the entire installation and participate in pre- and post-installation walk through.
Clear the Space
Unless during the sales appointment you requested furniture moving, all non-standard furniture (e.g. Piano) should be removed from the installation areas, hallways, and any other area installers need access to. Installers will not pack or unpack any boxes. You are responsible for removing any small items, breakables, wall hangings, etc. Installers will clean the installed area after completion.
Move all pets to a safe and secure location away from all installation areas.
Your installer will ask you to verify product(s), color(s), and area(s) of installation when they arrive.
Associations may have sound mitigation bylaws or other requirements. Please check and let us know before your scheduled installation date. Some associations may require Certificates of Insurance, which we can provide with at least 3 business days' notice.
All products carry a manufacturer's product warranty and an installation warranty. More warranty information is available here.