Topics
General Questions
What type of quality of products does Empire Today offer?
Empire offers top quality products only, from leading manufacturers. All Empire products are selected for their quality of construction, durability and fashionable appearance, and all carry a long-term warranty.
What is meant by “No Payments for One Year†? Is it easy to apply for this financing?
You can enjoy your new Empire purchase now and pay later! With approved credit, you’ll make NO PAYMENTS and pay NO INTEREST on your Empire Today purchase for One Year† , and it’s so quick and easy to apply! Your Sales Representative will take you through all of the steps and will tell you if you’ve qualified at the time of your appointment.
Can I buy Empire Today products if I rent my apartment or home?
Yes, you can buy Empire products if you rent your living space. Please contact 800-588-2300 and a helpful Customer Service Representative will explain in more detail what you need to do.
Does Empire Today have any showrooms or retail outlets?
Because of our convenient, shop-at-home service, we don't need showrooms or retail stores. This keeps our costs low, and we pass those savings on to you!
How do I shop with Empire Today? Is there any charge or obligation for a shop-at-home appointment?
Empire Today offers a convenient shop-at-home service, at no cost and no obligation to you. We bring samples directly to your home, so you can see how they will look with your existing décor.
Back to Top
Customer Service & Installation
Do I need to call to confirm the time of installation?
No, it is not necessary for you to confirm a time for your installation. A friendly Empire Customer Services Representative will call to confirm your installation appointment.
Does Empire Today sell in my geographic area?
To determine if your specific area can be serviced, enter the installation zip code into the “Find Areas We Service” field on this website.
How can I schedule a free at home Sales Appointment?
You can schedule it here by selecting “Schedule a Free in Home Estimate” or you can contact us at 800-588-2300 to schedule. Sales appointments are generally available between 9 am and 9 pm on weekdays and shorter hours on Saturday.
What if I have to re-schedule my Sales Appointment?
To re-schedule an appointment, please contact 800-588-2300; an associate will be available to assist you.
What information would the Sales Representative need to place an order?
To place an order the sales representative would need a current state issued identification and the required deposit in a form of Cashiers Checks, Money Orders, Certified Checks or Bankcards. In addition, if you are a renter, Empire Today would need an “Authorization Letter” from your property owner allowing Empire Today to perform work on the premise.
When can I expect my Sales Representative to arrive?
Your sales representative will arrive anytime within the two-hour window that you initially selected during appointment set-up.
Why must all parties making the decision be present for the entire appointment?
Sales representative's cannot leave samples at your home. If there is more than one person required for a purchase decision, they would need to be present to view the samples at the time of the visit and discuss purchasing options.
What products can be installed Next-Day?
Most of our products can be installed next day, including Carpet, Ceramic, Laminate, Hardwood and Window Treatments.
What brands does Empire Today carry?
Empire Today carries a full range of brands to meet a home owners needs. We carry popular brands such as Mohawk, Shaw, Stainmaster, Hunter Douglas and Quick Step.
Does Empire carry Area Rugs?
Yes, we sell a wide selection of Area Rugs in select sales markets.
What types of payments does Empire Today accept?
Empire Today accepts Cashier Checks, Money Orders, Certified Checks and Bankcards.
Does Empire offer financing? Can I apply for financing prior to Sales Appointment?
Yes, Empire Today offers financing with “No Interest, No payment for one year” for qualified applicants, we cannot provide pre-approved financing prior to the Sales Appointment.
Do Empire products carry a warranty?
Yes, all Empire Today products are warranted, details for product warranty can be provided at time of an at home visit.
Does Empire Today dispose of my old product?
Empire Today does offer haul away options; your sales representative can provide these details.
What is the free-gift?
Free gifts are available and may vary according to the promotional calendar.
When do I receive my free gift?
Free gifts may be given during your sales representative visit or may be mailed to your home after your installation.
Does Empire clean carpet?
No Empire Today does not provide this service, nor do we do repairs or service on existing products.
Does Empire Today repair or service existing products?
No, Empire Today does not service nor do we do repairs on existing products.
Does Empire color match carpet?
Empire Today does not color match however with the variety of styles and colors available we can work towards complimenting your décor.
Does Empire install on weekends?
Depending on local municipality restrictions Empire Today can install on Saturdays. Installations on Sundays are currently unavailable.
How can I schedule an installation appointment?
Your Sales Representative can schedule an installation appointment at time of visit, if an installation appointment was not scheduled with the Sales Representative; please contact 800-588-2300 our associate will be available to assist you.
How do I re-schedule my installation?
Please contact 800-588-2300; an associate will be available to help you with your appointment.
When will my installer arrive at my home?
Installers can arrive at anytime between 8:00am and 6:00pm.
Does Empire Today move furniture?
Yes, Empire Today does move basic furniture, but not extremely heavy objects (e.g., pianos, china cabinets, pool tables, floor model televisions, etc.)
Is there a product minimum or limit on purchases?
No, there is no minimum or limit for purchases.
Does Empire Today request required permits?
Yes, required permits are requested by Empire Today.
Why is my carpet shedding?
It is not uncommon for new carpet to shed for up to 120 days. The main reason for carpet shedding is due to loose fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to eliminate or minimize the shedding.
How can I contact GE regarding my account?
For any questions regarding an existing GE account, please call: 800-333-1071.
I have an issue or concern regarding my product that is already installed.
Please contact us at 800-588-2300 or select “Submit an Issue” here on this website and describe how we can be of assistance.
Back to Top
Product Care Tips
How can I remove dried glue from my laminate flooring?
Dried glue can be removed from laminate flooring using an organic solvent such as white spirit or thinner. Never use cleaning solvent directly on product and spot test in a discrete area before cleaning. Always review your warranty’s condition and exclusions prior to using any solvents.
How do I remove stains from carpet?
Some carpet stains can be removed using a spot cleaning kit, never scrub or brush stains, blotting is recommended, vacuum area after cleaning, always spot test in a discrete area before using any product. Always review your warranties condition and exclusions prior to using any solvents.
How can I repair scratch marks and chips on laminate flooring?
For scratch marks and minor repairs, approved laminate floor filler may correct minor damages. More serious damages may require replacing a plank.
How to clean flooring product?
- For Carpet floor maintenance it is essential to regularly vacuum. To maintain stain warranty coverage carpet must be professional cleaned every 24 months from installation
- For Ceramic floor maintenance do not use any abrasive cleaning product. Ceramic flooring can be cleaned by following cleaning directions on solvents specifically approved to clean tile.
- For Hardwood floor maintenance a lightly moist mop and a simple cleaning solution made with vinegar and water may be used. Following cleaning directions on solvents specifically approved to hardwood flooring can also be tried.
- For daily Laminate floor maintenance a dry dusting with a microfiber cloth is suggested. For occasional moist cleaning water spray a microfiber cloth, if using a cleaning solvent only use laminate flooring recommended cleaning solvent. Always review your warranty’s condition and exclusions prior to using any solvents.
Back to Top
Carpet
Does Empire Today offer name-brand carpets?
Empire offers top quality carpets from the leading brand names in the industry, including Shaw, Mohawk, and Beaulieu.
How quickly can installation begin?
Empire prides itself on being able to provide “Immediate Installation.” Like many other Empire Today products, your carpet can be installed the very Next Day!
How long does it take for other companies to install Carpet?
Empire Today offers next day installation, unlike competitors, who can take weeks to install.
What type of Carpet is best for my home?
Several factors should be considered before selecting the perfect type of Carpet for your home including the area of the home and the amount of traffic a room receives. Your Sales Representative will help you weigh all of these factors and help you choose the right Carpet and pad for your lifestyle and budget.
What type of pad or cushion is best for my home?
As with Carpet, there are several types of cushions to choose from. Each type comes in different varieties and densities, which determines whether the cushion is soft, firm, resilient, or supportive. Your Sales Representative will help you choose the cushion that fits your type of room and the amount of traffic it receives.
What type of warranty is offered on Carpet?
Empire Today guarantees the installation on all of our Carpet for one full year.
Back to Top
Hardwood Flooring
Does Empire Today carry Hardwood flooring?
In most markets Empire Today offers a wide variety of and engineered Hardwood flooring, which is suitable for many installation applications. We also offer a ¾” solid floor in select markets. Whatever your needs, Empire can supply a Hardwood floor for you. Ask your Customer Service Representative which products are available in your area.
Can my Hardwood floor be refinished?
Empire Today Hardwood flooring is designed for long-term durability. All Hardwood floors may at some time require refinishing depending on age, wear and tear. A traditional refinish refers to the process of stripping your floor and re-applying or changing the stain color. All Empire Hardwood floors allow for “screen and recoats,” which is a process similar to a refinish but much less disruptive. A “screen and recoat” allows the finish of the flooring to be restored to its original look without all of the mess of sanding and buffing.
Back to Top
Laminate Flooring
What are the benefits of using Empire Today for my Laminate flooring?
Empire Today Laminate flooring is designed to be durable, long lasting and easy to maintain. We source our Laminate flooring from only the finest manufacturers in the world. Empire works closely on design and styling to provide our customers with the assurance of quality products to fit their lifestyle.
Do I need to worry about fading?
Empire Today’s Laminate flooring is worry-free, because we offer a warranty against fading. Our Laminate flooring is also highly resistant to sunlight, scratches, stains and burns.
Can a chip in my Laminate floor be replaced?
Even though Empire Today Laminate flooring is extremely durable, it is not indestructible. If severe damage to your floor occurs, it is possible to have a single plank replaced without ruining your entire floor.
How is Laminate flooring installed?
Empire Today Laminate flooring is installed using a state-of-the-art locking system that will give your floor years of solid performance. This installation method does not require glue, so there is virtually no post-installation cleaning required.
Can Laminate flooring be installed in all of the rooms in my home?
Yes. Our Laminate flooring can be installed anywhere in your home. Some of our floors even include a water warranty, making them safe to install in bathrooms and other areas where moisture may be a concern.
Can Laminate flooring be installed on my stairs?
Due to safety issues involved with putting Laminate on stairs, Empire does not install on stairways at this time.
Can Laminate flooring be installed over my existing floor?
Empire Today can install Laminate flooring over any level concrete, vinyl, ceramic or hardwood floor.
Can my Laminate floor really be installed Next Day?
Because of an exclusive agreement we have with our suppliers, we can install your flooring Next Day, and it even carries a full manufacturer warranty!
Back to Top
General Flooring
Does Empire Today offer name-brand flooring products?
Empire Today carries a wide variety of flooring brands. Many of the largest manufacturers in the world make flooring to our stringent specifications. Your Sales Representative can provide you with a complete list of our brands during your appointment.
How quickly can installation begin?
Empire prides itself on being able to provide “Immediate Installation.” Like many other Empire Today products, our Laminate, Hardwood and Ceramic flooring can be installed the very Next Day!
How long does it take for other companies to install Hard Surface flooring products?
Empire Today installs Hard Surface Flooring next day, while other companies can take weeks to measure and install.
Do you carry Vinyl, Linoleum, or Vinyl Composition Tile?
We offer a great alternative – Laminate. Many of our markets offer Laminate not only in wood looks, but in tile and stone looks as well! All of these choices will provide a durable finish that, if maintained properly, will long outlast the average vinyl floor.
Do you finish jobs with transition moldings?
All Empire installations are professionally finished with fashionable, coordinating moldings.
Back to Top
Window Treatment
What is the quality level of the Window Treatments offered by Empire Today?
Empire offers top quality window treatments, including leading brand names such as Hunter Douglas.
Does Empire Today offer a full range of product and design alternatives?
Empire offers a very wide selection of products, from wood blinds to verticals to Hunter Douglas Silhouettes and shutters, and in an extensive range of colors. Empire’s Window Treatment selections will provide whatever you need to meet your home design requirements, and it’s so easy to do, as you can match the décor right in your own home.
How quickly can installation begin?
Empire prides itself on being able to provide “Immediate Installation.” First, we do an initial measurement during your free in-home estimate. We then perform a second measurement to ensure the products fit perfectly to your specifications. Once the second measurement is complete, the final order is made and the custom window treatments can be installed the very Next Day!
How long does it take for other companies to install Window Treatments?
Most companies can take from 4-6 weeks to measure and install their Window Treatments. Compare this to Empire Today’s Next Day installation!
Will Window Treatments insulate my room?
All of our Window Treatment products provide some degree of benefit by adding an extra layer between your window and the surrounding air. Your Empire Today representative will work with you to decide which level of insulation works best for you.
How will I know how to operate my new Window Treatments?
Prior to leaving your home, our installer will go over the operational features of your new Window Treatments, so you can be sure you’ll know how to use them.
Does Empire Today carry draperies?
Empire Today offers a wide selection of fabric Window Treatment products that are new and innovative as an alternative to draperies.
Back to Top
Bath Liners
How quickly can installation begin?
There’s no need to wait weeks to enjoy a brand new bath tub. Like many other Empire Today products, Bath Liners can be installed the very Next Day!
How quickly will I be able to use my bath tub after the Bath Liner is installed?
After Empire Today’s fast, Next Day installation you’ll be able to use your new bathtub in only 24 hours!
How long does it take for other companies to install Bath Liners?
Most companies can take from 4-8 weeks to measure, manufacture, schedule the installation and install their products. Compare this to Empire Today’s Next Day installation!
Do Bath Liners cost less than replacing my existing tub?
A recent comparative study showed that the cost of a Bath Liner is 1/3 less than the cost of a full bathroom remodel.
What are the other advantages, besides cost, of Bath Liners versus replacing the existing tub?
The Bath Liner installation process is faster and more efficient than a full bath remodel. In addition, the installation process is much less disruptive, and there’s no mess to clean up.
Do you offer glass doors?
Yes, when you buy a bath liner from Empire Today, you have the option of purchasing glass doors as well.
What is this product made of? Is it stain resistant?
Empire Today Bath Liners are made from ABS Acrylic. ABS Acrylic surfaces are durable and will retain their beauty and high-gloss through years of every day use. It’s naturally stain and chemical-resistant. You won’t have to deal with any grout lines that allow mildew and proteins to build up and cause discoloration, odor, and deterioration behind the walls. Hair dyes don’t stain, lipstick is easily removed, and crayon is a non-issue.
Why haven’t I heard of Bath Liners before?
Bath Liners are sold with installation, so the product isn’t found in just any store. They are becoming very well known and popular as the alternative to a messy replacement.
How do I maintain my new Empire Today Bath Liner?
Acrylic Cleaning Instructions:
1. Dampen a soft cloth with cleaner.
2. Wipe wall and tub.
3. Rinse well with clean, warm water.
4. Silicone seal needs to be cleaned in the same manner.
Do use: Glass Plus®, 409®, Fantastik®, Scrub Free®, Soft Scrub®, vinegar and water, 10% bleach/90% water, or speciality products provided by your installer.
Do scrub: with a sponge safe for non-stick cookware or use a soft brush on a slip-resistant bottom.
Don't use: Anything that is not safe for acrylic, any product that is "left on" the acrylic, aerosol propellants (Dow Scrubbing Bubbles®), Ammonia-D, some Windex® products, acetone (nail polish remover), scouring pads, powder or crystal drain clearners - these will void your warranty.
Do call: Empire, if repairs are needed, to help a dull surface or fix minor scratches.
Back to Top