“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
Customer Success Stories
Dennis C, WA
We have been wanting to put in laminate wood floors for a long time but did not have the time to do it ourselves. We saw the Empire commercial and it offered next day installation and to our surprise it was true. They quoted us on a Thursday and it was installed within a day and a half. We are very pleased with the results and would recommend Empire to all of our friends.
Joel K, AZ
The entire process of installing our new tile floors was flawless. The salesman was knowledgeable and professional and the job was completed on time and perfectly. The installer even fixed a hose reel in front of the house which he noticed was falling off the wall. Definitely above and beyond his job. I would definitely recommend your services.
Jeff H, AZ
Our experience with Empire Today was excellent! The salesman showed up promptly and spent the time we needed to review tile samples and make a decision. There was no high pressure sales pitch and we were able to negotiate a deal.
This was on a Friday and, as promised, the installers arrived the following Monday morning ready to work. On Tuesday afternoon, after seeing a several tile placed, my wife called me in a panic thinking now she did not like the tile color. In short, Empire Today politely agreed to stop the work and have the salesman return in the morning and if we selected another tile, there would be no charge, etc. This happened and we ended up keeping the tile but changed the grout color (time of day changes the tile color look due to lighting variances).
I was frankly shocked at how accommodating Empire was to the situation. The job still was finished on Friday as promised and the quality of the work done was stellar. We are extremely pleased and will definitely consider Empire for any future work. Our friends and neighbors also like the new look
Don M, OH
Hi, I had a wonderful experience with Empire! I scheduled an appointment online and someone called me back the next morning to schedule an appointment. [The Sales Reps] showed up right on time and were very personable and easy to talk to. No high pressure selling.
I decided on what blinds I wanted and they did everything possible to get the price in the range I could afford. They showed up the next day and took measurements of the windows. Again very professional and worked quickly so I could get to work on time.
I was called when my blinds arrived and they were installed the next day. The blinds look beautiful and of a high quality. My house has never looked so good from the inside and the outside. I would recommend Empire to everyone. I have very little free time and they arrived when they said they would so I had no waiting around wasting on my day. That trait alone sets them apart from other companies who feel their time is more important then the customers and show up hours after they say they will. Two thumbs way up for Empire!!
Yumna G, WA
We needed to have blinds installed throughout our home in less than 2 weeks and Empire was the ONLY place we found who could do it in less than a week! It was literally less than a week from the 1st measurement till installation. In fact the order went through the Monday and the blinds were up on the Wednesday!
What really impressed me though was the courteous, efficient service we got! At every step of the way, Empire was attentive to our needs and responsive and helpful in even the littlest details. Every person we dealt with had our best interests at heart and each offered helpful tips and hints in their areas of expertise.
The easy to clean faux wood blinds add so much warmth to every room and every time I look at them - which I admit is pretty often - I feel good because of the great experience we had purchasing them! Thank you Empire for a professional job excellently done!
Chuck C., Denver, Colorado
Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue, and the bottom line was that they agreed to install upgraded carpet throughout the entire home—we only had to pay the installation charge. We thought Empire Carpet acted very responsibly, and we are entirely satisfied with the resolution of this issue. We'd recommend Empire Carpet and its products to anyone.
Sandy K., Pittsburgh, Pennsylvania
Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. The installers who installed our carpet were TOP notch—it is absolutely beautiful workmanship. We would recommend Empire Carpet to our family and friends.
Inez N. , Bridgeton, New Jersey
The installers arrived at the set time and completed the job in no time. They did an excellent job on installing the carpet and I am really pleased with the entire outcome. The Empire Carpet installers were also very polite.
Mark and Denise M. , Waller, Texas
Carpet, Sales Person
We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! She saved us from making a decision that we would have had to live with and possibly not be as happy with. Two crews showed up to install our new products—one for flooring and one for the carpet. Both crews were extremely courteous, thorough and hard working. You WILL NOT be disappointed.
Elena L., Malibu, California
The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. The consultant called when he was twenty minutes away to tell me he’d be here soon. Our large area (3600 sq. ft.) was measured, materials were confirmed, and installation was scheduled for the NEXT MORNING between 9 a.m. and 10 a.m. They called at 8:45 a.m. to tell me they’d be here in 20 minutes. I was then called in 20 minutes to tell me they were out front. The hardest working crew in show business toiled until 8pm to finish the entire job and it’s just stunning. I would highly recommend Empire Carpet to anyone interested in any speedy, quality flooring installation.