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Installation Checklist

To help your installation go smoothly, please review the following information:

  • Installation Time. Your installation may start anytime between 8 a.m. and 6 p.m. on the day of installation. Your installer will call you the day of the appointment to provide an estimated arrival time.
  • Outstanding Balances. Payments must be made prior to installation. We accept cash, Visa, MasterCard, American Express, Discover, money orders, cashier’s or personal checks.
  • Verify Product. Your installer will ask you to verify product, color(s), and area(s) of installation when they arrive.
  • Move Non-Standard Furniture and Knickknacks Prior to Installers Arriving.
    • Non-standard furniture (e.g. pianos) and objects should be removed from installation areas, hallways, and other areas installers must use, unless during the sales appointment you chose to have the installers move them.
    • Knickknacks, breakables, small items, pictures, and wall hangings will not be removed by installers.
    • Installers will not be responsible for packing or unpacking boxes.
  • You or a Responsible Adult Need to Be Present. We strongly recommend that you be home during installation. If you are unable to be home, you must designate a responsible adult 18 years or older to be present during the entire installation and participate in pre- and post-installation walk-throughs.
  • Pets. Please move pets to a safe location away from installation areas.
  • Association Rules. Associations may have sound mitigation bylaws or other requirements. Please check and let us know before your installation date. Some associations may require Certificates of Insurance, which we can provide with at least 3 business days’ notice.
  • Installation Area Cleaning. Installers will clean up after installation is complete.
  • Warranties. All products carry a manufacturer’s product warranty, and an installation warranty. More warranty information is available here.
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