I would like to say that Empire is by far the best company I have worked with. Starting with the salesman, [who] came to my home with samples and the knowledge of the product I was interested in purchasing...
The installation crew was the best I have ever worked with. The tile crew arrived on schedule, completed the bath installations, and cleaned the areas all in a few hours. [The] crew was on the job as scheduled three days later to install the oak flooring and carpet.
At first I thought, "What am I doing?" My house looked as if a bomb was set off when the demo was being done, [Empire] assured me everything would be alright. Three days later the work was completed and it looked great!! The crew cleaned my house, returned all the furniture to the proper locations, [and] made sure I was satisfied with all work.
I would like to say Thank you to all the people at Empire for making this a great experience, and most of all to the crew for a GREAT JOB!!
Our experience with Empire Today was excellent! The salesman showed up promptly and spent the time we needed to review tile samples and make a decision. There was no high pressure sales pitch and we were able to negotiate a deal.
This was on a Friday and, as promised, the installers arrived the following Monday morning ready to work. On Tuesday afternoon, after seeing a several tile placed, my wife called me in a panic thinking now she did not like the tile color. In short, Empire Today politely agreed to stop the work and have the salesman return in the morning and if we selected another tile, there would be no charge, etc. This happened and we ended up keeping the tile but changed the grout color (time of day changes the tile color look due to lighting variances).
I was frankly shocked at how accommodating Empire was to the situation. The job still was finished on Friday as promised and the quality of the work done was stellar. We are extremely pleased and will definitely consider Empire for any future work. Our friends and neighbors also like the new look.