“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
Customer Success Stories
Ronald H, MO
[The installer] did an excellent job with my floors, and he finished the job within a reasonable amount of time...I would come back to-and refer someone to Empire.
Genevieve H, MD
I am very pleased with the work performed by Empire Today...The crew arrived early (which was right on time for me). They started to work right away and worked continuously until finished. I am more than satisfied with the finished product. I will recommend Empire Today to family and friends. In the near future, I will be contacting Empire Today for further work in my house. Thank you Empire.
Lynda C, WA
From the minute the contractors came to our home I knew they were very professional. They introduced themselves and went right to work. They worked for 12 hours straight! The only reason for stopping was my husband went to the store and bought them dinner. They are very hard working and their work is excellent. If they were employed by me, they would get a large bonus just to make sure they stayed... I highly recommend this crew and your company for hiring them.
Pat F, MI
My experience with Empire was far beyond my expectations, beginning with the knowledge and patience of my sales rep right through the installation of my flooring and blinds. The installation crew for both products was the most efficient, knowledgeable and courteous crews I have ever dealt with. I will most definitely call Empire when the time comes to complete the updates to my home! Thank you for a fantastic job and pleasant experience.
Sandy D, WA
I had a repair required to an original installation recently. If you are a 'picky' customer like myself, I would highly recommend the team of [installers]. They had me check their work frequently before completing each step and the outcome was perfect. They were courteous, professional and efficient.
Ronald S, WA
We love our wood floors! The installers were very courteous and did their job very professionally. We would certainly call on Empire in the future. Thank you for your help.
Phillip C, NY
I could not believe how quickly the floor was installed. Usually a date will be given and when that date comes a call is received telling you that something has happened and a new appointment must be made. Not with Empire Today.
They came home the following day and completed three rooms in one day as was promised. Thank you again for the convenience of having the floor finished on time.
Starr S, TX
I just had laminate and tile floors installed. We are completely happy with the work. The salesperson was wonderful and the installers were professional. I do not have one complaint. My house looks great!
Camilla K, TX
All I can say is “ditto” to every good thing that has ever been said about Empire! From the salesman to the installers, it was an absolutely fantastic and unbelievable experience. No one can believe it happened so quickly and looks so good!! Your company will be recommended to all our friends.
Barbara H, WA
We had Canyon Stone premium laminate flooring put in our kitchen and pantry. It looks beautiful and all the lines match up perfectly. The installers were not very noisy considering what they were putting in. Our salesman helped us make the best choice of flooring style for our house. The entrance to our house is hard wood and the cabinets are oak, the canyon stone is the best choice. Thank you [to the Sales Rep], the installers and Empire Today.