“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
Customer Success Stories
Lynn S, WA
The whole experience was great, from the sales rep to the installers. The sales rep took the time to show me the different types of carpeting and their durability for my family's busy lifestyle. I just had my carpets done and they look great.
The carpet installers where very helpful. They moved all my furniture and put down carpets in 4 bedrooms, a hallway, and stairs in 3 hours. I'm totally excited about my new carpets. I've had hardwood floors done by Empire too. I'm also going to have them install tiling in the kitchen in the future. I am more than satisfied with the work that was done. I can actually show my upstairs now.
Margaret I, AL
I just wanted to say that the experience that I had was awesome. The Sales Rep was fabulous. The installers were the best - two guys. We had 3 bedrooms and a hallway done in 3 hours. What more can you ask for? Empire Today does stand by what they say. We will be calling again soon for our living room. Thank you again.
Rita W, PA
Dealing with Empire Today has been both convenient and very satisfactory. Being able to shop at home was a big plus. And being able to pick an appointment that fit into my schedule was great.
My salesperson was on time, pleasant, courteous and knowledgeable. And I bugged him with dozens of questions.
The installers were 2 of the most courteous, hard working individuals that I have ever met. They went above and beyond the norm to satisfy me as a customer and meet my needs. I would definitely deal with Empire Today in the future.
Carol R, CT
They did an excellent job installing and cleaning up! We are very satisfied. We referred our neighbors!
Glenda B, PA
We contacted Empire because of the catchy radio and TV ads. The salesman was very friendly and polite, even came late that evening due to our busy work schedules.
The installers were polite, worked quickly, and did a wonderful job! They even cleaned up everything afterwards. We definitely will call for your services in the future and highly recommend you to everyone. Our carpet is beautiful!
Steve M, AL
WOW!!! Quick and very professional service from the sales representative to the installer. We had carpeting and wood flooring installed and are very happy with the results. The products were beautiful and very affordable.
John T, MI
Our experience was great. The estimator arrived right on time and provided us with a sufficient number of samples to view for our new carpeting. We arranged for a date for the installation and the installers were prompt and very professional. We are very pleased and would highly recommend Empire to our friends and family.
Connie S, CA
We just bought a house and everything seemed to be going wrong. Everything we ordered seemed to be back-ordered, custom ordered or just not available. I placed a call to schedule the In-Home Estimate at 9:00 a.m. and you had a representative at my home by 3:00 p.m. the same day.
He was very friendly and courteous. We chose our carpet and it was installed perfectly by 11:00 the very next morning. I just wanted to thank you for making this the first and only thing that is gone right so far.
Russell F, WA
Empire Today has been a very positive experience. At 8:30AM on Friday, September 28th, I e-mailed and requested an appointment with a sales representative. By 8:45AM I received an e-mail thanking me for my interest and advising me that an associate would be contacting me shortly. At 9:00AM I received a telephone call confirming that an associate had been contacted and would be contacting me very soon. About 9:30AM an associate called and arranged to meet with my wife and me at our home later that same afternoon. He arrived on schedule with carpet samples in hand.
I requested a Wednesday, October 3rd installation. The installers arrived at 8:30AM on the 3rd and did a very professional and impressive installation. The cuts were the most exact I have ever seen. I will be calling Empire Today next year when I begin my Phase II update.
Ginny L, MN
We were skeptical at first in choosing Empire based on a TV commercial and no references. I called the 800# and made an appointment. What sold me was meeting with the area representative in your home with huge floor samples, scheduling at your family's convenience, prompt quality work, and being able to connect with great customer service. The contractors were experienced and did wonderful work. Now we're working on Empire gutters and window treatments.