“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
Customer Success Stories
Patricia T, IN
I had my entire house carpeted recently and I love it! The carpet is beautiful and your installers did an incredible job. They were very professional, and even when we had a neighborhood power outage during the install, they stayed, waited it out and finished the job on schedule. It's refreshing to find a company that truly cares about good quality and service. Kudos to Empire!!
Ron T, WA
The service/installation was great; I didn't expect it to go as quick and thorough as it did. The installers came in when they said they were and completed the job in a timely fashion - giving me the rest of the day to do other things...The salesman really worked with me on getting a price me and my wife could afford and still get, in my opinion “very nice” flooring.
We could've waited to submit this, but we were so thrilled we decided, why wait. Thanks Empire.
Sharron E, IL
WOW! First, your salesman showed up despite tornados. I then had my doubts that you could install whole thing in a day - 1900 sq. ft between 9 rooms. But they did it! [They] moved all the furniture (commercial space - offices) - polite - hard working. Kudos! Now I am going to check out your window treatments!
John D, PA
I have to write because we always hear about the problems. This was a great experience. I had the salesman come on Monday. We picked carpeting and had it finished by 3:30 on Tuesday afternoon. They moved the furniture, ripped up the carpet, rolled and tied it, removed it, and bagged and removed all of the smaller debris. I had no idea that they would move the furniture back.
The carpet is great but it was the whole process that was just an incredible experience; no 2 week time frame to have someone come measure, no 4-6 week period of waiting for the carpeting to come in and then another 2 weeks to set up an install. Truly a great experience. I would, and have already, highly recommend Empire!
Kevin B, MI
The installers have just left my house after installing carpet in one bedroom and two flights of stairs, and [laminate] floors in my den, dining room and living room yesterday. And to say I am happy is an under statement. Everything from start to finish was terrific. The salesman was good, but the installation crews were fantastic, polite helpful and very hard working. And the finished job was outstanding. I feel like I'm in a new house and even though I looked, I could not find one mistake. Thank you Empire.
Joanne J, OH
What an absolutely wonderful, and PAINLESS, experience from beginning to end!! The price, service, product and craftsmanship was excellent. I would highly recommend Empire to other people.
Fred F, WA
We were on a deadline to carpet two rooms in our home as we were having some additional remodeling completed. We...haven't met many companies that are capable of providing the customer service they promise. Both of us have worked for years in Customer Service managerial positions and we lament many companies for their inability to deliver on their services.
Empire Today came through with no hitches, problems or hiccups. They came out at first appointment within the scheduled time frame...We scheduled the carpet installs for Tuesday morning and the workers reported in with us 30 minutes before schedule and arrived 10 minutes beforehand.
Everything was finished exactly as promised and the help moving furniture was more than we could have imagined. The prices and products were exactly what we were looking for. Great job top to bottom, from phone contact to finish including installers, salesman and supervisor who checked out the job while in process! Thank you immensely!
Peggy F, TN
I was involved in 5 different projects in our home at the same time. At every turn, another problem developed, but NOT when I called Empire. Empire came to my house one day, and I chose some very good quality carpeting. The next day it was installed, just as they said they would do. Not only installed, but I felt the installers went the extra mile when they took back up carpeting around our fireplace and replaced it to hide a wire along the front of the fireplace.
Your cute little commercial worked for me!
Robert R, MA
Empire recently installed new carpet on three of our hard television sets. The result is spectacular! In addition, the entire process of selection, estimate and installation was simple and friendly.
And people should know, the price was right!
Tracy A, MI
I just had a new ceramic floor put in my foyer and I couldn't be happier. The installer was great...He also called me back to make sure that the carpet repair people did come out and re-install the carpet around the tile. I am so pleased with the quality of the materials and mostly with the installer. I will always use Empire. By the way they completely carpeted my home a few years back and I am still happy with the carpet. Great Job!! Keep up the good work.