Featured Quotes

  • “I apologize for my way overdue thank you.  I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
    Phung T.,Albany, New York
  • “Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased!  ”
    MBZ,Greencastle, Indiana
  • “We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
    Mark and Denise M. ,Waller, Texas
  • “My wife and I called Empire Today and received a prompt call to set an appointment.  Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
    Lisa and Kevin H. ,Huntersville, North Carolina
  • “I had a wonderful experience with Empire Carpet! ”
    Pam Z.,Pasadena, Texas
  • “Empire Carpet installed new carpeting in our entire home last year.  Several months later, we told Empire we were concerned about several areas that were showing abnormal wear.  Empire Carpet investigated the issue.”
    Chuck C.,Denver, Colorado
  • “Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
    Greg H.,Highland, California
  • “The man who installed my floor was fast, skilled, professional obliging.  He was great and I would have him do more floors in my home. ”
    Robert O. ,Catasauqua, Pennsylvania
  • “I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional.  She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
    Shane and Cynthia,Arlington, Texas
  • “I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring.  I am extremely happy with the results thanks to her. ”
    Karen B.,Sharon, Massachusetts
  • “I want everyone to know how wonderful Empire Today was with us.  We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
    Donna W. ,Dayton, Ohio
  • “I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
    Bridget H,New York
  • “The installers arrived at the set time and completed the job in no time. ”
    Inez N. ,Bridgeton, New Jersey
  • “Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
    Laraine D.,Gibsonia, Pennsylvania
  • “My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen.  ”
    Same E. ,Cumming, Georgia
  • “My story is a bit long but it ends on a good note.  We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before.  ”
    Kevin S. ,Winter Haven, Florida
  • “No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation.  ”
    Neal M.,Whiting, New Jersey
  • “The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
    Elena L.,Malibu, California
  • “Our Sales Representative was very friendly, informative and efficient.  Our installation team was fantastic and fast!  We are thrilled with our new Empire Carpet! ”
    Fiona F.,Portland, Oregon
  • “This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
    Valerie M.,Las Vegas, Nevada
  • “Our whole experience was just great.  We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections.  ”
    Sandy K.,Pittsburgh, Pennsylvania
  • “This past month was my 2nd time I had Empire Carpet come to my home to install carpets.  The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs.  ”
    Cheryl N. ,South Milwaukee, Wisconsin
  • “I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
    Morgan M,WA

Customer Success Stories

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Phillip C, NY

Hardwood

I could not believe how quickly the floor was installed. Usually a date will be given and when that date comes a call is received telling you that something has happened and a new appointment must be made. Not with Empire Today.

They came home the following day and completed three rooms in one day as was promised. Thank you again for the convenience of having the floor finished on time.

Phung T., Albany, New York

Hardwood, Installation

I apologize for my way overdue thank you.  I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. They were awesome, had a quick turn around, and sent out a different contractor crew to redo the entire floor. I am very satisfied with the result the second time. Empire Flooring went above and beyond, and for that I am thankful!!!!! GREAT TEAM. 

Kevin S. , Winter Haven, Florida

Hardwood, Installation

My story is a bit long but it ends on a good note.  We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before.  My wife and I were not happy with the lack of communication at first but empire gave us a discount and had a representative come out again and help us choose a new hard work floor that was an upgrade to our original choice.  The workers came a week later and installed and they did awesome work and their quality of service was amazing. We definitely will use Empire Today again. 

Shane and Cynthia, Arlington, Texas

Hardwood, Installation

I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional.  She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. The Empire Flooring installers came a few days later and wasted no time installing the floor. I was even able to leave the house while they worked and nothing was missing when I got back home.  They were also very courteous and professional. Before they left they made sure I was satisfied with the work. Then after a few days later I saw something I didn’t like, called Empire Flooring and they sent the same guys out and corrected the issue with no questions asked.

I love the look of the floor and the way the floor accents the room. I love it so much I’m having another floor done this week. Thanks Empire Today!” 

Laraine D., Gibsonia, Pennsylvania

Hardwood, Carpet

Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. Hardwood was installed in one large room and it looks beautiful in Brazilian Cherry. How can you get such a great price AND efficient service? We are now going forward with Empire for carpeting and I expect will go just as well. I have alerted Angie’s List too. Thank you! 

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