“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
Customer Success Stories
Don S, AZ
Carpet, Hardwood, Tile
I would like to say that Empire is by far the best company I have worked with. Starting with the salesman, [who] came to my home with samples and the knowledge of the product I was interested in purchasing...
The installation crew was the best I have ever worked with. The tile crew arrived on schedule, completed the bath installations, and cleaned the areas all in a few hours. [The] crew was on the job as scheduled three days later to install the oak flooring and carpet.
At first I thought, "What am I doing?" My house looked as if a bomb was set off when the demo was being done, [Empire] assured me everything would be alright. Three days later the work was completed and it looked great!! The crew cleaned my house, returned all the furniture to the proper locations, [and] made sure I was satisfied with all work.
I would like to say Thank you to all the people at Empire for making this a great experience, and most of all to the crew for a GREAT JOB!!
Lynn S, WA
The whole experience was great, from the sales rep to the installers. The sales rep took the time to show me the different types of carpeting and their durability for my family's busy lifestyle. I just had my carpets done and they look great.
The carpet installers where very helpful. They moved all my furniture and put down carpets in 4 bedrooms, a hallway, and stairs in 3 hours. I'm totally excited about my new carpets. I've had hardwood floors done by Empire too. I'm also going to have them install tiling in the kitchen in the future. I am more than satisfied with the work that was done. I can actually show my upstairs now.
Steve M, AL
WOW!!! Quick and very professional service from the sales representative to the installer. We had carpeting and wood flooring installed and are very happy with the results. The products were beautiful and very affordable.
Ginny L, MN
We were skeptical at first in choosing Empire based on a TV commercial and no references. I called the 800# and made an appointment. What sold me was meeting with the area representative in your home with huge floor samples, scheduling at your family's convenience, prompt quality work, and being able to connect with great customer service. The contractors were experienced and did wonderful work. Now we're working on Empire gutters and window treatments.
Ronald H, MO
[The installer] did an excellent job with my floors, and he finished the job within a reasonable amount of time...I would come back to-and refer someone to Empire.
Genevieve H, MD
I am very pleased with the work performed by Empire Today...The crew arrived early (which was right on time for me). They started to work right away and worked continuously until finished. I am more than satisfied with the finished product. I will recommend Empire Today to family and friends. In the near future, I will be contacting Empire Today for further work in my house. Thank you Empire.
Lynda C, WA
From the minute the contractors came to our home I knew they were very professional. They introduced themselves and went right to work. They worked for 12 hours straight! The only reason for stopping was my husband went to the store and bought them dinner. They are very hard working and their work is excellent. If they were employed by me, they would get a large bonus just to make sure they stayed... I highly recommend this crew and your company for hiring them.
Pat F, MI
My experience with Empire was far beyond my expectations, beginning with the knowledge and patience of my sales rep right through the installation of my flooring and blinds. The installation crew for both products was the most efficient, knowledgeable and courteous crews I have ever dealt with. I will most definitely call Empire when the time comes to complete the updates to my home! Thank you for a fantastic job and pleasant experience.
Sandy D, WA
I had a repair required to an original installation recently. If you are a 'picky' customer like myself, I would highly recommend the team of [installers]. They had me check their work frequently before completing each step and the outcome was perfect. They were courteous, professional and efficient.
Ronald S, WA
We love our wood floors! The installers were very courteous and did their job very professionally. We would certainly call on Empire in the future. Thank you for your help.