“I wanted to reach out and tell you about the positive experience that I had with my Sales Representative. I wasn't sure what kind of flooring I wanted and she walked me through the options leading me to a black Laminate Flooring. I am extremely happy with the results thanks to her. ”
Karen B.,Sharon, Massachusetts
“Our Empire Flooring Sales Representative was the best salesman you'll find anywhere. He loves Empire and the products, and knows them inside and out. ”
Greg H.,Highland, California
“I called Empire Today and they sent out a sales rep the next day. The Sales Representative was very courteous and very professional. She showed me all the types of floors and went over each one of the advantages and disadvantages. We went with the Hickory Hardwood. ”
Shane and Cynthia,Arlington, Texas
“I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us...”
“My wife and I called Empire Today and received a prompt call to set an appointment. Our Sales Representative came when scheduled and had samples we could see in our own home lighting. He was very professional and listened to our needs. ”
Lisa and Kevin H. ,Huntersville, North Carolina
“I had a wonderful experience with Empire Carpet! ”
Pam Z.,Pasadena, Texas
“Empire Carpet installed new carpeting in our entire home last year. Several months later, we told Empire we were concerned about several areas that were showing abnormal wear. Empire Carpet investigated the issue.”
Chuck C.,Denver, Colorado
“Our Sales Representative was very friendly, informative and efficient. Our installation team was fantastic and fast! We are thrilled with our new Empire Carpet! ”
Fiona F.,Portland, Oregon
“No doubt more expensive than trudging around various flooring outlets to find the materials and price you like and then waiting days/weeks for installation but there is no beating the convenience of in-home selection from multiple samples, custom measuring by the salesperson and next day installation. ”
Neal M.,Whiting, New Jersey
“I apologize for my way overdue thank you. I want to sincerely say thank you to the entire Empire Flooring Customer Service team—especially the installation department manager for helping me resolve the improper Wood Floor installation at my residence in 2012. ”
Phung T.,Albany, New York
“My Sales Representative came to my house and demonstrated a polish and professionalism seldom seen. ”
Same E. ,Cumming, Georgia
“Empire Flooring just finished installing Laminate flooring in almost our entire house. I am so pleased! ”
“The Empire Carpet service is the gold standard against which all contractors should be measured. I made a consult appointment online, and was contacted the night before to confirm. ”
Elena L.,Malibu, California
“My story is a bit long but it ends on a good note. We had originally ordered hardwood flooring for a particular date and we were ready for the installers to come and they called us the day of the installation telling us that our hardwood floor was not in stock and they knew since the day before. ”
Kevin S. ,Winter Haven, Florida
“The man who installed my floor was fast, skilled, professional obliging. He was great and I would have him do more floors in my home. ”
Robert O. ,Catasauqua, Pennsylvania
“Wow—We sure were pleasantly surprised! From our own house representative, to our installers, every aspect of service was excellent. ”
Laraine D.,Gibsonia, Pennsylvania
“I want everyone to know how wonderful Empire Today was with us. We had new Carpet and new Laminate Flooring. The sales representative was so patient with me and took a long time to measure and make sure I was happy with the Carpet and the Laminate Flooring. ”
Donna W. ,Dayton, Ohio
“The installers arrived at the set time and completed the job in no time. ”
Inez N. ,Bridgeton, New Jersey
“We were very impressed with our Empire Carpet Sales Person. Although we made a decision on our carpet choice during her first visit, she offered to come out a second time to show us other types of carpeting she thought we would like more. We did! ”
Mark and Denise M. ,Waller, Texas
“I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful...”
Bridget H,New York
“This is by far THE VERY BEST COMPANY I have dealt with. I only wished I had found them sooner!! I will recommend this company to anyone. ”
Valerie M.,Las Vegas, Nevada
“This past month was my 2nd time I had Empire Carpet come to my home to install carpets. The original plan was to install Laminate in the front room and two different carpets in the living room and basement stairs. ”
Cheryl N. ,South Milwaukee, Wisconsin
“Our whole experience was just great. We picked out our carpet and color because the salesman was very polite and helpful with explaining the selections. ”
Sandy K.,Pittsburgh, Pennsylvania
Customer Success Stories
Bridget H, New York
I was a little skeptical at first and didn't know what to expect when I called Empire. The sales associate was wonderful - he gave me the background on the company and I felt very at ease and comfortable with the whole process.
The installers arrived and had my carpeting done in no time! They worked quickly and efficiently, had a great attitude and did a phenomenal job! My bedrooms and hallway looks fabulous! So much so that I am now going to order my window blinds from Empire - with service like this, there's no way I would go anywhere else. Thanks so much Empire!!!
Morgan M, WA
Carpet, Window Treatments
I had carpet, flooring and blinds installed. I shopped at many other stores and received little or no attention. [The Empire sales representative] was very detailed in everything he showed us and never once rushed us. The installers were very hard working people. I just could not believe my eyes watching everything come together in such a short time. I will recommend Empire to everyone I come in contact with. Thank you for the service you gave. It can not be found anywhere else.
Steven R, GA
Carpet, Window Treatments
I grew up in Chicago, Illinois listening to Empire commercials and my mom used their services for carpet installation with obvious satisfaction. So, when they came to the Atlanta market, I was already sold. They installed my window treatments and they look amazing.
I'm now getting in position for a laminate installation to my great room. I recommend Empire highly. The work is great and customer service still exists with this company. Go for it, you won't be disappointed.
Vickie P, AL
I'm writing on behalf of the wonderful experience that we had with Empire. How refreshing it is to see an ad on T.V. and actually have it happen in a timely and professional manner.
I must give high kudos to your salesman whose outgoing personality, knowledge, and honest character truly restored the faith in our customer service. [He] went above and beyond the literal call of duty, and called his supervisor to have permission to have a later installation time due to my having to work and my husband having to take our daughter to a T-ball game.
We will highly recommend the Empire services! Thank you and we'll see you for future projects!
Maureen M, PA
Great service! The sales rep was friendly and on-time. The delivery was quick and high quality. I couldn't be happier! Paying for home remodeling is never fun but you really make the experience easy and comfortable.
Glenna S, IN
We have just completed a rather major redecorating job in our home. Empire Today has been the major contributor to this. In the month of July we had laminate flooring installed in the main part of the house as well as the baths, new carpet in the bedrooms, and blinds in the bedrooms. Empire Today completed all this within approximately 4 days.
The installers were very competent, respectful of us and our home, and quite efficient. We have told everyone we know who made our home look “new” and how pleased we are with the service. The pricing was quite competitive as well. We would, and do, recommend Empire Today to anyone who is interested in making these home improvements.
Kenneth M, WA
I just had to write and let you know what a wonderful job the professionals you sent to lay the carpet and install the window coverings, did for us. They were kind, courteous and expertly installed everything in a timely manner. The representative who helped us with our purchase was extremely helpful in guiding us through the process. We felt the pricing was fair and better than most.
Tammy P, OH
My husband and I were completely satisfied, from the first appointment with the salesperson to the installation. We encountered a few very minor situations and they were handled promptly and very courteously. We would highly recommend Empire to our friends and will be using them for future projects in our home.
Sandra W, FL
I had carpeting laid in living/dining room and hallway. The salesman arrived as he stated he would. He was very pleasant and helpful in helping me make my selection. The installers arrived the next day. I had already removed the carpet, as had some sub-flooring work that needed [to be] done first.
The 2 gentlemen assessed the area, and immediately got to work. There was not one wasted minute of time, they worked efficiently. When they left, I was amazed as there was not even one little string to pick up. They vacuumed after installation and removed all debris. They showed extreme pride in their work. I have and will continue to recommend Empire Today to others.
Don S, AZ
Carpet, Hardwood, Tile
I would like to say that Empire is by far the best company I have worked with. Starting with the salesman, [who] came to my home with samples and the knowledge of the product I was interested in purchasing...
The installation crew was the best I have ever worked with. The tile crew arrived on schedule, completed the bath installations, and cleaned the areas all in a few hours. [The] crew was on the job as scheduled three days later to install the oak flooring and carpet.
At first I thought, "What am I doing?" My house looked as if a bomb was set off when the demo was being done, [Empire] assured me everything would be alright. Three days later the work was completed and it looked great!! The crew cleaned my house, returned all the furniture to the proper locations, [and] made sure I was satisfied with all work.
I would like to say Thank you to all the people at Empire for making this a great experience, and most of all to the crew for a GREAT JOB!!