You’ve decided to upgrade your home with some new flooring and called Empire! Our jingle and phone number is the 12th most recognized phone number in United States, you call us and immediately are connected to one of our customer care associates. I can hear the excitement in your voice when you call, because I like to periodically sit next to our associates to listen and learn what you have to say. The comments that come to my mind range from, “I have always wanted to call Empire!” to “Is it really true you can install tomorrow?” to “Is your owner the guy in the commercial?” to “I grew up listening to your jingle!”
My customer care associates love talking about our company and are excited to share in your enthusiasm. You have some specific rooms you are thinking about and some styles you think will go nice in your home. My customer care associates will go through all of those details with you and select an appointment window time that works best with your schedule. We understand just how important updating a home is, so our customer care associates will answer any questions you have. I know being a consumer, I like it when a business takes time with me to answer my numerous questions (and I always have many!), so we want to take our time with you as well! Sounds a little counter intuitive considering today’s world of everything automated, but I believe all calls are important and should be met with an informed associate. Here is a picture of our associates who take those calls for you! We were celebrating customer service week, so everyone in the company wears the same t-shirt for one day! I call it ‘Empire Blue Day’!