I am so excited for our company to receive this award! We have entered every year, and thousands of companies want to win this prestigious honor. The award for’ Best Customer Service Organization’ is truly an accomplishment for every single employee. When you think about it, you as our customer need our top notch technology (our IT department) which helps us answer phones and manage each contact with us, you need us for information (our sales organization who must be product experts), you need us to install your new flooring (many of our installers have been with us for years), you need us to get all of the measures correct (our order management department), you may need us for financing (our financing department), you may have a problem (our customer service department) or you may just want to refer someone (EVERYBODY!)!
You will see a picture of our internal celebration where we had everyone hold the actual trophy! It must have weighed 5 pounds and we had cake and an ice cream bar! Boy, that went over really well as it was around 90 that day and everyone was lined up for homemade ice cream! We had a Chicago company who is known for making their own ice cream, come in and allow us to also turn them into sundaes!! You will see our head Installer was beaming with pride as well over 300 employees held the award!!!!We also sent a picture of it to every one of our markets across the U.S so they could also celebrate with luncheons within each market! Thank you Mr./Mrs/Ms. Customer for constantly pushing us to be better at servicing! This award is for you too!!! Will you help us win another one?!